Vixy

Description

The AI Customer Support Agent automates customer conversations by learning from FAQs, documentation, and historical support tickets. Powered by a fine-tuned conversational LLM and intent-classification model, it resolves common issues instantly while escalating complex cases when necessary. Its context protocol includes CRM integration, ticket-history embeddings, and role-based access control to ensure secure and personalized responses. This reduces operational costs and improves response times. Users interact via website chat widgets, messaging apps, or internal dashboards. Pricing ranges from $49–$499 per month depending on usage volume.